New Innovations for the Field Service Industry in 2020

New year, new you? More like new year, new technology for your industry! With technology-based tools rapidly advancing, it is no surprise that the field service industry is taking advantage.

No matter your business size, technology solutions can help your operations run more efficiently, assist in keeping your field staff safe, and increase both your competitive edge and your ability to meet customer expectations.

Multiple reports state that AI (artificial intelligence) will enhance the field service industry in 2020 and beyond. For example, 80% of technical experts across the industry believe that AI has the ability to enhance workforce skills and efficiency.1 Additionally, 10% of emergency field work will be scheduled by AI by 2020.2

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1 Dataversity
2 Gartner